Return Eligibility
Returns are only accepted for items that arrive damaged, flawed, or fail to match the listed product details.
Changes of mind, unsatisfactory fit, or personal dislike of the style are not valid grounds for return.
All returned items must satisfy the following standards:
- Never worn or washed, without stains, scents or self-caused damage
- Complete with original tags, packaging and matching attachments
- Unmodified, uncut and unaltered in any form
How to Submit a Return Request
- Contact our support team with your order number and clear photos showing the product issue.
- Wait for official return authorization from our team. Any items sent back without prior approval will be refused.
- Once approved, send the item back via trackable shipping, with return shipping fees covered by you.
- Mark your order number clearly on the outside of the return parcel.
Refund Arrangement
After we receive and complete inspection of the returned goods, we will initiate your refund through your original payment channel.
The actual arrival of funds in your account depends on the processing speed of your payment provider.
Exchange Information
Direct exchanges are not available. If you would like another size or design, submit a return for your eligible item and place a new order separately.
Non-Returnable Items
Custom crafted products, clearance discounted merchandise and small accessories cannot be returned or refunded under any situation.